Terms and Conditions
GoRescue – Online Courses
Welcome to GoRescue. By using our website and purchasing courses, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General
1.1 These terms and conditions apply to all users of the GoRescue website and services.
1.2 GoRescue reserves the right to update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
2. Course Purchases & Completion Policy
2.1 All course purchases are final.
2.2 Once payment is confirmed, you will be granted access to the course(s).
2.3 Courses are for individual use only and must not be shared, resold, or redistributed.
2.4 For blended learning courses, the online module will be available to participants no more than 3 weeks prior to the practical module date and will remain accessible up to 1 week after the completion of the practical module. This approach gives participants ample time to complete the theoretical part of the training before the in-person practical session and allows a short period for review or to finish any outstanding assessments or modules related to the course.
2.6 For blended learning courses, the HSE recommends that participants complete the online module prior to attending the practical module. Completing the online module in advance will ensure that participants are familiar with the core concepts, terminology, and basic skills required for the practical training. This preparation allows for a more focused, hands-on learning experience during the practical session, improving the effectiveness of the training and ensuring all participants can make the most of the time spent in the practical environment.
2.7 For online-only courses, participants are provided 1 month from the date of enrolment to complete the course and all associated assessments.
2.8 If additional time is needed, participants may request an extension. The extension fee is £3.00 per course and per enrolment, which will grant the user 1 extra month to complete the course. Extensions are subject to approval and will be provided based on individual circumstances.
2.9 For further questions regarding course completion deadlines or extensions, please contact us at info@gorescue.co.uk.
3. Pricing and Payments
3.1 Prices are listed in GBP and exclude VAT unless otherwise stated.
3.2 Payments are securely processed via PayPal or other supported payment methods.
3.3 Bulk discounts may be available as outlined on the Pricing page.
4. Refund Policy
4.1 Refunds are not offered for digital products once a learner has been enrolled or access has been granted to course materials.
4.2 We encourage all users to review course descriptions carefully before purchase.
4.3 For full details on our refund terms, please view our Complete Refund Policy.
5. User Accounts
5.1 You are responsible for maintaining the confidentiality of your login credentials.
5.2 If you suspect unauthorized access to your account, contact us immediately.
5.3 GoRescue is not liable for any loss resulting from unauthorized use of your account.
6. Certificates
6.1 Certificates will be issued upon successful completion of the course.
6.2 For blended courses, certificates may require completion of additional practical modules or assessments as determined by the trainer.
7. Intellectual Property
7.1 All content, materials, and branding on the GoRescue platform are owned by GoRescue or its licensors.
7.2 Users are prohibited from reproducing, distributing, or modifying any materials without written permission.
8. Platform Availability
8.1 GoRescue aims to provide uninterrupted access to the platform but does not guarantee availability.
8.2 Scheduled maintenance or unforeseen technical issues may result in temporary downtime.
9. Liability
9.1 GoRescue is not liable for any indirect or consequential losses arising from the use of our services.
9.2 Our liability is limited to the course fees paid by the user.
10. Data Protection and Privacy
10.1 GoRescue complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
10.2 Personal data will be processed in accordance with our Privacy Policy.
11. Third-Party Links
11.1 The website may contain links to third-party websites. GoRescue is not responsible for the content or practices of these sites.
12. Termination
12.1 GoRescue reserves the right to suspend or terminate access to the platform for users who breach these terms.
13. Governing Law
13.1 These terms and conditions are governed by the laws of England and Wales.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
If you have any questions about these terms, please contact us:
Email: info@gorescue.co.uk